Our refund policy is made to be transparent, in order to make your experience as smooth as possible and to give you a "fair go" by setting a baseline standard.
If the item is materially similar to the description and works the way it should, there is generally no obligation to provide a refund in situations like the following:
An item is "not as described" if it is materially different from the item description or preview so you should expect the product description to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you may be entitled to a refund.
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
In the case that item support is not provided. If you purchased additional support and you were not given it in accordance with the support policy you're entitled to a refund of your purchased support.
If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
If you and an author can't come to an agreement about a refund, you can raise a dispute and have PayPal investigate the matter. They will make a decision based on all available information and you agree that their decision is final.